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RobsWorld
RobsWorld, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1108
Experience:  I.T Support
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I need to reset my password for my account. But have not

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Good afternoon I need to reset my password ***** my***@******.*** account. But have not been able to do so. The telephone contact for aol is not recognised.
JA: When were you last able to use your phone?
Customer: IDo youmean use my phone to access my emails? Problem started 2 weeks ago as I have a new device.
JA: The Smartphone Technician will be able to walk you through that. Have you tried a Factory Reset? This will erase the phone's contents, but the Smartphone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).
Customer: I have been able to get my data over to new device. I enter my emal address press next receive 6 figure number but when entered I cannot go any further.
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: Mynew device is Mi8

Thanks for choosing Just Answer, Sorry you have had to wait for so long! Please can you let me know how long you have had your problem for?

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Customer: replied 4 months ago.
I need to be able to access my aol account.
Customer: replied 4 months ago.
I am not happy with this serviceyou have taken 27 pounds frommy account and myproblem has not been reolved this is a con. Please gi e me the complaint number and cancel the service as you stated I couuld cancel at any time.
Customer: replied 4 months ago.
If Igo to my downloads I will lose this connection. What should i do now?

you will lose the connection, I'm waiting to connect?

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Customer: replied 4 months ago.
Connect to myphone? When I receive text verification number and enter new password, says site cannkt connect.
Customer: replied 4 months ago.
What is happening now?

We need to connect to a pc?

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Customer: replied 4 months ago.
I havejust clicked on the browser
Customer: replied 4 months ago.
Nothing happened infact it says messaged failed to send on my phone

Remote support, will only work on a computer?

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Once we connect on we can help you with the AOL account.

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Customer: replied 4 months ago.
I do not have access but I amtrying to get access to a pc i have this now what doIneed to sesrc

no worries.

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Customer: replied 4 months ago.
I now have apc

please follow the link and download the program.

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Customer: replied 4 months ago.
Have just tried your last link says does notmatch any documents
Customer: replied 4 months ago.
I amgoing to cancel the subscription aol send me a verification number but when entered does not accept.
Customer: replied 4 months ago.
Not happy with this just want to be able to change my aol password so i can access my emails

Its just a .exe file you need to open, you dont need to open it with any other program?

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its just the case of downloading it and opening it.

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Customer: replied 4 months ago.
I am now being asked to pay £5 for a trial offer
Customer: replied 4 months ago.
I have just entered the details sent and this chat screen appeared
Customer: replied 4 months ago.
This has happened on both devices HELP

All you need to do is, access the link on your pc download it and open it, if need be I can provide an alternative?

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Customer: replied 4 months ago.
Now I want you to contact me tomorrow at 10.30

No worries.

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