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Please see remotelink below.
you will lose the connection, I'm waiting to connect?
We need to connect to a pc?
Remote support, will only work on a computer?
Once we connect on we can help you with the AOL account.
please follow the link and download the program.
Its just a .exe file you need to open, you dont need to open it with any other program?
its just the case of downloading it and opening it.
All you need to do is, access the link on your pc download it and open it, if need be I can provide an alternative?