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JamesI
JamesI, Consultant
Category: Computer
Satisfied Customers: 3991
Experience:  20 years managing and supporting IT infrastructures from end users through to design of cloud based systems.
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Cannot access emails. On screen is a message No Attachment

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Cannot access emails. On screen is a message No Attachment found and at the bottom of screen Sort by Show Only File Search
JA: Are you logged into your email account on any other devices?
Customer: No
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: yes
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Customer: replied 18 days ago.
Are you still there
Customer: replied 18 days ago.
What is happening.?
Customer: replied 18 days ago.
As you are not answering I need to cancel this request are you a dummy firm am very agitated

Hi, thank you for choosing Just Answer, my name is ***** ***** I will help with your query today.

To confirm you no longer require assistance? However should you require assistance please advise what device your trying to use to view emails.

Customer: replied 18 days ago.
My acre computer
Customer: replied 18 days ago.
Acre computer
Customer: replied 18 days ago.
Acre laptop btinternet.com
Customer: replied 18 days ago.
Are you still there James..

Yes, due to the weekend it can take me some time to respond.

Are you running windows 10 on the laptop?

What program are you using to view your emails?

Customer: replied 18 days ago.
btinternet.com

Right and what error do you get when trying to view emails?

Customer: replied 18 days ago.
Do not charge me then

Ive not heard from you in some time do you still require assistance, if so please let me know what application your using to view your emails.

Customer: replied 18 days ago.
Right please cancel and not charge the 22 pounds confirm thank you.

Right please contact customer services they will arrange a refund if you no longer require assistance.

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