Ask a Computer Question, Get an Answer ASAP!
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. Few things first:
Please let me know by replying to me here so that I can help you further.Best regards,Jess
Yes, I am still here
Are you still able to access this***@******.*** email address to send and receive emails?
Thank you for that confirmation. Please give me a moment to check on your Apple ID and for your recovery options.
Please give me the full mobile phone number ending in 94.
Thank you. Please give me a moment.
If you’ve regained access to a Mac or iOS device where you’re signed in to iCloud, you can use it to reset your password ***** Now, are you signed in to any Mac computer or iOS device using the email address you gave me? If not, then the reset procedures I initiated is still pending verification and it will take 24 hours. After that time, you will receive instructions to your mobile phone ending in 94 regarding how to reset the password ***** your Apple ID account.
You're welcome. If you are not logged in to iCloud in any iOS devices, then the way to proceed is to wait for 24 hours and Apple will send the reset procedures through to your mobile phone ending in 94.