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Hello there, my name is ***** ***** it's a pleasure to be able to assist you here today :) are you ready to get started?
Which email is it?
Have you tried the password ***** options?
Ok, you need to reach out to Sky in order to get this resolved.
Have you tried to call them?
You're welcome, can you please rate me before you go? i would be very grateful, it is based on our communication :) 5 stars really helps me on this site :)