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Alex Royce
Alex Royce,
Category: Computer
Satisfied Customers: 1924
Experience:  Technical Consultant at Prism
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I am trying to sign into my e mail account and it is not

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i am trying to sign into my e mail account and it is not allowing me to do so
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: my provider is sky but it is showing sky/yahoo
JA: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: through my web browser .. it is on the front screen of my computer
JA: What troubleshooting have you tried?
Customer: i don't really know what to do - it keeps asking for my password ***** then it says it is incorrect
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no just my e mails

Hello there, my name is ***** ***** it's a pleasure to be able to assist you here today :) are you ready to get started?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
no

Which email is it?

Customer: replied 3 months ago.
forget it ...

ok sure.

Customer: replied 3 months ago.
Sorry .. I am getting frustrated. My e mail account is***@******.***. it keeps asking for my password ***** not recognising it.

Have you tried the password ***** options?

Customer: replied 3 months ago.
but it just keeps saying I am not recognised .. user name or password

Ok, you need to reach out to Sky in order to get this resolved.

Customer: replied 3 months ago.
Thanks .. that's what I am trying to do

Have you tried to call them?

Customer: replied 3 months ago.
Yep .. 45 minutes wait. I'll keep trying. Thanks for your help.

You're welcome, can you please rate me before you go? i would be very grateful, it is based on our communication :) 5 stars really helps me on this site :)

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