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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 8282
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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When I try to scan I get a message "scanner error (-9923).

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When I try to scan I get a message "scanner error (-9923). can you help?
JA: Is there an error code on your printer when you try to scan?
Customer: No.
JA: When did you last update the printer driver software?
Customer: I have not done that as I print without problem and have scanned without trouble until recently
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Is there a charge for hi help?

Hello and Welcome to JustAnswer.

My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble.

What is the make and model of your scanner?

Kamil Anwar and 8 other Computer Specialists are ready to help you
Customer: replied 8 days ago.
I have HP ENVY 4524

Please click the link below and run/open the downloaded program

https://fastsupport.gotoassist.com/485264098

Please click the link I sent above and run/open the downloaded program.