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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 8510
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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When I try to scan I get a message "scanner error (-9923).

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When I try to scan I get a message "scanner error (-9923). can you help?
JA: Is there an error code on your printer when you try to scan?
Customer: No.
JA: When did you last update the printer driver software?
Customer: I have not done that as I print without problem and have scanned without trouble until recently
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Is there a charge for hi help?

Hello and Welcome to JustAnswer.

My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble.

What is the make and model of your scanner?

Kamil Anwar and other Computer Specialists are ready to help you
Customer: replied 3 months ago.
I have HP ENVY 4524

Please click the link below and run/open the downloaded program

https://fastsupport.gotoassist.com/485264098

Please click the link I sent above and run/open the downloaded program.