Ask a Computer Question, Get an Answer ASAP!
Hi! My name is Ameen and I'll be assisting you. Secure Remote Assistance is NOT REQUIRED (But Helpful)
I am sorry you are having this concern, I will do my best to help you today. I have a follow up question for you today, see below. Kindly respond back to me with that information by using the box below.
FOLLOW UP QUESTION -> Please tell me what you have tried so far?
If you don't see a reply from me - please wait - i will reply as soon as I see it
Okay and your question is why iPhone is stuck and possible options to take?
First lets try the hard reboot - hold the Power and Home Button for 30 Seconds till you see the Apple logo - then it'll restart, then attempt - let me know how that goes
Did it reboot?
Okay that means there is an issue in the Operating System of your iPhone - you should reload the operating system using itunes - want the steps for that - will that help you satisfy and answer your question today?
The method I will share doesn't involve getting in the phone, its by using iTunes from a computer to reload the OS - make sense?
You would need to get access to a computer - possibly the Library or a friends place - want the steps for that - will that help you satisfy and answer your question today?
That is the only option to get the phone back - you have to use a computer to reload the OS - Here are the steps:
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