How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask birooinam Your Own Question
Category: Computer
Satisfied Customers: 1757
Type Your Computer Question Here...
birooinam is online now

I’ve try to restore system and now I’m in trouble Assistant:

This answer was rated:

I’ve try to restore system and now I’m in trouble
Assistant: What device or product does this involve?
Customer: It’s laptop
Assistant: What's the brand/model and Operating System (OS) of your laptop?
Customer: Pentium gold /pavilion
Assistant: What have you tried so far with your laptop? Have you installed any updates recently?
Customer: No
Assistant: Anything else you want the Computer Expert to know before I connect you?
Customer: No

Hi, this is Biro. You have reach which is a Paid Question and Answer site. I will be helping you with your issue today.
As I understand you are facing issues after performing a System Restore. Am I correct on that?

Customer: replied 5 months ago.
Customer: replied 5 months ago.
It’s saying restore incomplete and nothing else what I’ve tried, worked

Is it a Windows 7,8 or 10 ?

Customer: replied 5 months ago.

What exactly is the issue with the computer for which you performed System Restore ?

Customer: replied 5 months ago.
Manufacturer restore
Customer: replied 5 months ago.
I’m selling, so I was trying to delete everything, now it’s not working anymore
Customer: replied 5 months ago.
I’m back at this page

We have to perform a Reset of the computer which will remove the data and everything else.

Select Troubleshoot and look for Reset this Computer

Customer: replied 5 months ago.
I’m on it
Customer: replied 5 months ago.
Will take some time now
Customer: replied 5 months ago.
Do you thing this will be all I need to do?

It should give an option which say either Keep or Remove All Files and reset.

Select Remove All files and proceed with the Reset

Customer: replied 5 months ago.
I did that

That is all you need. It will remove the files and applications on the computer and will have only Windows 10

Customer: replied 5 months ago.
Ok thanks

Welcome.If finished please scroll to the top and rate the support. Thanks.

birooinam and 6 other Computer Specialists are ready to help you