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rahuljaexpert
rahuljaexpert,
Category: Computer
Satisfied Customers: 1316
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I can't access my account for my email its been at least 6

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Hi I can't access my account for my email its been at least 6 months .
JA: Are you logged into your email account on any other devices?
Customer: you sent me a form to file in but would not work on my iPhone , I am know on my laptop can you send it here know
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: yes my security question is my daughter's name Courtney and my old phone number on file is***********my new number is ***** please connect this number to my email***@******.***
JA: Anything else you want the Email Expert to know before I connect you?
Customer: thanks it

Hi, this is Rahul and I will be helping you with your issue today. To make sure I am giving you the correct solutions, i understand that you are facing issues with your Email , Correct ?

Customer: replied 7 days ago.
I can’t get into my old email address***@******.***
My security question is my daughters name Courtney
My old number on file is ***********My new number is ***** please put this number on file with the email address.
Thanks.
The form you keep sending me will not let me send it, I have checked and checked it ?

Oh Okay , can i check for the same by accessing your System ?

Customer: replied 7 days ago.

Okay, let me share the link with you .

Accept the Offer

Please click on below link and a file will be downloaded. Click on Downloaded file and then click on RUN or OK.

When you see the file ConnectWiseControl.Client.exe, please double click on it and click on RUN or OK or ALLOW.

https://justanswer.screenconnect.com/?Session=625c080a-6795-42a2-bcb8-2ecfb5cfde61

Customer: replied 7 days ago.
Did it work

Well Yes, Also you need to accept the Offer that i have sent .

rahuljaexpert and 3 other Computer Specialists are ready to help you

Are you on Tablet or Computer ?

Customer: replied 7 days ago.
iPhone

Oh Okay , I am connected but i can see everything as blank .

Is there a Computer Near By you ?

Customer: replied 7 days ago.
I thought it was £5 not £22 ?

Are you on your System ? Yes it is 5$ only and not 22$ .

Customer: replied 7 days ago.
Don’t know can text the link to pay

it is 5$ That has been charged , And also if you have downloaded the same on your system then i can connect to the same .

Customer: replied 7 days ago.
You lost me ?

Have you downloaded the same onto your System ?

Customer: replied 7 days ago.
Mate I am not the best at this thing

No problem :)

Just On you desktop you download the file so that i can check for the same .