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Good Evening,I would like to take this opportunity to thank you for choosing Just Answer, the worlds largest question and answer site.My name is ***** ***** it's going be a pleasure to help get your issue resolved today. I understand it can be frustrating when you have technical issues, I’m really sorry to hear this has caused you an inconvenience but that’s why I’m here to help get it resolved.I have fully looked into the issue you have raised and my answer to your question is below:-Please, can you confirm if the same password ***** when you try to login via the web if not, I would advise you to reset the password ***** then try again to sign into Outlook?I hope my answer helps you resolve your problem!If you need any further help with this, please do let me know. The Just Answer website is available 24 hours a day and where possible I will always reply to your messages within a few minutes.Once again, Thank you for choosing Just Answer
Hello Sir/Madam,Welcome to JustAnswer, your speaking with Rob and I will be your tech assistance today.Could you follow the link provided below and download the application onto your desktop followed by opening it?http://www.justanswer.com/remotedesktop/join.aspx?Session=20ff4585-48a1-4dda-88a2-7dd1d59b6838Please can you let us know once you have completed the above steps, should you require additional support, let me know and I will assist further?We look forward to assisting you further.
Open the same messages on the other laptop.
Are you able to login to JustAnswer on that device?
Who have you sent the email to, we just need you to open the remote application link on that device.
I'm still waiting to connect, have you opened the application on that device?