How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.
Ask ShivaK Your Own Question
ShivaK
ShivaK,
Category: Computer
Satisfied Customers: 1336
104483593
Type Your Computer Question Here...
ShivaK is online now

Still pursuing the options for correcting the problem. HP

This answer was rated:
★ ★ ★ ★ ★

Still pursuing the options for correcting the problem.
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: HP Pavilion and Windows 10
JA: How long has this been going on with your computer? What have you tried so far?
Customer: a diagnostic message from my computer is a need to change the TCP/IP settings for the network adapter. Apparently the adapter is currently set to use a specific IP address that is incorrect, instead of obtaining an IP address The PC network diagnostics gave this information. Need to know how to correctly reset the network adapter.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I have a Realtek PCle GBE Family Controller in my PC system
ShivaK

Hi, this is Shiva and I will be helping you with your issue today.
I understand that you are facing difficulties with resetting the network Adapter. I’m sorry to hear you're having trouble with your network. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please try the following steps provided in the below attached document to reset the network settings.

Let me know if you face any difficulties while performing the troubleshooting .

Ask Your Own Computer Question
Customer: replied 9 months ago.
Performed the trouble shooting re TCP/IP reset and problem resolved thankyou

You are welcome. If you have any follow-up questions, don't hesitate to ask. If finished, please take a moment to rate me. You need to scroll to the top of this page to rate me.

ShivaK and 5 other Computer Specialists are ready to help you
Ask your own question now