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Nithin V
Nithin V, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1623
Experience:  Bachelor's Degree in Computer Science and Engineering
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When I click on start, nothing happens, when I click on

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When I click on start, nothing happens, when I click on other things, like internet explorer, an error message comes up " class not registered
JA: When did you last update Internet Explorer?
Customer: Do not know
JA: What have you tried so far with your Internet Explorer?
Customer: I do not usually use IE
JA: Anything else you want the Software Expert to know before I connect you?
Customer: But I get the same message if I click on jpeg files or microsoft shop

Hi, this is Nithin and I will be helping your computer issue today. Please be online with me on this chat window.

You have reached JustAnswer.com which is a premium question and answer site.

I’m sorry to hear you're having trouble with. I know that can be frustrating. Hopefully, we can get this resolved quickly.

I see that you posted another question with the same issue.

Please response to me in this chat window.

Customer: replied 20 days ago.
Ok thanks

You have a windows 10 operating system installed?

Customer: replied 20 days ago.
I am on my
Customer: replied 20 days ago.

Are you using the same computer to chat with me now?

Customer: replied 20 days ago.
No back on my phone now
Customer: replied 20 days ago.
It is windows 10

Are you able to use the computer now?

Customer: replied 20 days ago.
It is a different one to which the problem is on

What is it showing on the computer now?

Customer: replied 20 days ago.
The one with the problem is on the desktop screen

Okay, press widnows logo key and I key together to open the settings window.

Customer: replied 20 days ago.
it makes just makes a ring song
Customer: replied 20 days ago.
sound

Settings window opened now?

Customer: replied 20 days ago.
no

Click on the notification icon next to the time from desktop and let me know if its showing the all settings option there in the tiles.

Customer: replied 20 days ago.
when I click on that nothing happens

Okay, press windows logo and L together to lock the user account.

Let me know once its done.

Customer: replied 20 days ago.
That takes me to screen saver

Press the space bar once to view the login screen.

Do not enter the password, let me know when you are there

Customer: replied 20 days ago.
Customer: replied 20 days ago.
done

Press and hold the left side shift key and then click on the shutdown icon and select restart.

Do not leave the left shift key until you got a screen after the reboot.

Let me know when you have done that.

Customer: replied 20 days ago.
it is done

What is it showing on the screen now?

Customer: replied 20 days ago.
just screen saver

What is the computer brand name?

Customer: replied 20 days ago.
Acer

Please do it one more time by pressing the left shift key and restart option.

Customer: replied 20 days ago.
OK
Customer: replied 20 days ago.
got a blue screen with options, continue useb device, turn off pc, trouble shoot

Troubleshoot

Let me know the options from next screen.

Customer: replied 20 days ago.
still holding shift key

You can release the key now.

Customer: replied 20 days ago.
reset this pc, and advanced options

Advanced options.

Let me know the options from next screen.

Customer: replied 20 days ago.
system restore,startup repair, uninstall updates, command prompt, system image recovery, UEFI firmware settings

Is there any option called startup settings?

Customer: replied 20 days ago.
found it
Customer: replied 20 days ago.
Clicked on it

startup settings

Then select Restart and then select F5 for safe mode with networking.

Customer: replied 20 days ago.
window says, sihost- system warning ........... unknown hardware error

Any additional device connected to computer now like memory card, printer etc?

Customer: replied 20 days ago.
no there is not

Thanks for the info and this indicates a hardware issue and requires to initiate service requests with Acer.

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