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Hi, this is Ibrahim from JustAnswer.com which is an Independent Paid Question and Answer Site. I will be helping you with your issue today. As I understand you are having problem with your Printer and you want to clean the Print head and nozzles . Is that right?
Thank you for the confirmation and please let me know how is the printer connected to your computer . Is it USB or wireless ?
Thank you for the information and let me know the operating system you are using on your computer. Is it windows 7,8 10 or Mac OS ?
Thank you for the information and follow the below steps to clean the print heads.
Load plain white paper into the tray.
On the Windows taskbar, click the Windows icon (), click Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer.
Click Maintain Your Printer, and then click Clean Printheads.
Wait while the printer completes the printhead cleaning process, and then click OK, and then click Print Quality Diagnostics Page to see if the issue is resolved.
Check Test Pattern 2 in the Print Quality Diagnostic Page for defects.
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