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Ameen Khan
Ameen Khan,
Category: Computer
Satisfied Customers: 8289
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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I have added Blockspring app to Excek, it won't let me log

Customer Question

Hi I have added Blockspring app to Excek, it won't let me log in and keeps giving the following error:-
JA: Which software or app can I help with?
Customer: Please check your connection or firewall settings. Unable to connect to
Response status code does not indicate success: 401 (Unauthorized).
JA: What have you tried so far with your software?
Customer: i turned off my firewall, that didn't help
JA: Anything else you want the Software Expert to know before I connect you?
Customer: Blockspring is an app in excel
Submitted: 4 months ago.
Category: Computer
Expert:  Ameen Khan replied 4 months ago.

Hi! My name is Ameen and I'll be assisting you. Secure Remote Assistance is NOT REQUIRED (But Helpful)

I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

​Follow the steps from this link below to troubleshoot this


Let me know if you have any follow up questions. I am here to help you.

Customer: replied 4 months ago.
I could do that myself, is that the level of support you offer? Please refund my money
Expert:  Ameen Khan replied 4 months ago.

That is to rectify the error on your own. If you want remote service then we can also provide that