How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.
Ask VanHilton M Your Own Question
VanHilton M
VanHilton M,
Category: Computer
Satisfied Customers: 4168
Experience:  Computer Technician/ Sales Clerk at Roniel Jayectin
104802751
Type Your Computer Question Here...
VanHilton M is online now

Am trying to unlock i phone 7, apple id several months

This answer was rated:
★ ★ ★ ★ ★

am trying to unlock i phone 7
JA: When did you last change your password ***** Apple ID?
Customer: apple id several months passcode yesterday
JA: Did you try resetting through Apple's online account reset tool?
Customer: no but it will not accept my passcode which i was certain i was getting right
JA: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?
Customer: no thanks
VanHilton M

Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.

I will be assisting you to fix the issue you are having.

May I know what troubleshooting have you done?

Ask Your Own Computer Question
Customer: replied 5 months ago.
Not much really

Can you please elaborate the issue so that I may assist you further?

Ask Your Own Computer Question

If the wrong passcode is entered 6 times in a row, the device will lock itself and prevent you from trying new passcodes. This is for security. If the wrong passcode is being entered over and over, that may be a sign that someone is trying to break into the phone. Disabling the phone prevents them from continuing. There are three options to fix your iPhone or iPad if you have a lost passcode or the device is disabled. First, you can try a restore from iTunes on your Mac. Connect your iOS device to your computer, launch iTunes, Click on Restore Backup and selected the most recent iTunes backup.

VanHilton M and 10 other Computer Specialists are ready to help you
Ask your own question now