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Ricky- Expert Tech
Ricky- Expert Tech, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 7950
Experience:  5+ Years in IT Support
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I think my computer is ok. Apple mini mac, It might take me

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Hi - I think my computer is ok.
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Apple mini mac
JA: What kind of Apple device do you have? What Operating System (OS) are you running?
Customer: It might take me a bit of time to find the OS system - I think it's OS 10.8 ?? But my problem should be simple to resolve - phone line in; socket splits line into two; 1 modem (TalkTalk) is working; 2 handset isn't.  That makes me think handset is broken and should be renewed. I don't think it's rocket science - is it?
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no - I've been through this routine earlier today and got nowhere
Ricky- Expert Tech

Hi, my name is ***** ***** I will do my best to help you today. Is the TalkTalk line going to a DSL Internet modem?

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If you have used this setup before and it worked, it is most likely the handset is broken. However, if you have not used this setup before you may need a special adapter to use a phone on the same line as your modem. To find this out, please call TalkTalk directly at 0345(###) ###-####/strong>

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