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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please tell e in which web browser you get this message?
Please click this link
And open the file that downloads.
You are doing the instructions I gave?
ok, please do the instructions.
I am still waiting for you to do the instructions I gave you, I provided them twice and each time you reply with thanks and ok.. Can you please do the instructions as it is very important you do them, I have again repeated them below, please do these.