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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 57446
Experience:  Over 15 years of consulting to the IT industry
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When I do a facebook live, I start the live and it goes into

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When I do a facebook live, I start the live and it goes into a black screen.
JA: What exactly is having screen issues?
Customer: No. I got an expert to check all my setting and they are good. The only thing on skype it says webcam not working.
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: It is a Levono Flex 5. Lives were working perfectly for me up to two weeks ago.
JA: How long has this been going on with your computer? What have you tried so far?
Customer: i have checked all my settings on windows and FB and all are OK.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Nothing.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Which web browser are you doing this in?

Please let me know

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Customer: replied 5 days ago.
Google Chrome.

Please click this link

https://join.zoho.eu/918471475

And open the file that downloads

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