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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 57446
Experience:  Over 15 years of consulting to the IT industry
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When I do a facebook live, I start the live and it goes into

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When I do a facebook live, I start the live and it goes into a black screen.
JA: What exactly is having screen issues?
Customer: No. I got an expert to check all my setting and they are good. The only thing on skype it says webcam not working.
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: It is a Levono Flex 5. Lives were working perfectly for me up to two weeks ago.
JA: How long has this been going on with your computer? What have you tried so far?
Customer: i have checked all my settings on windows and FB and all are OK.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Nothing.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Which web browser are you doing this in?

Please let me know

Richard and other Computer Specialists are ready to help you
Customer: replied 5 days ago.
Google Chrome.

Please click this link

And open the file that downloads