How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.
Ask Richard Your Own Question
Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 65262
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

I do not have a computer problem, but a landline one, It is

Customer Question

Hello Pearl,
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: I do not have a computer problem, but a landline one
JA: What's the brand/model of your phone system?
Customer: It is a BT graphite
JA: How long has this been going on with your phone system? What have you tried so far?
Customer: I chatted to one of your colleadues two days ago and he did a number of diagnostics without success. We arranged for an engineer to call me between 1600 and 1800 yesterday, after I had told him I would not be available after that. However there was no call then, but I did receive that I had missed a call at approx 1830. So I wonder whether we can rearrange it.
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: No thank you
Submitted: 9 months ago.
Category: Computer
Richard
Expert:  Richard replied 9 months ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to your BT Hub.

Wait 5 minutes, connect the power and tell me if you can then make a call.

Let me know the results please.

Thank you

Ask Your Own Computer Question
Customer: replied 9 months ago.
Done - still no ability to send
Customer: replied 9 months ago.
No thank you. I am a customer of talktalk and this is your responsibility
Expert:  Richard replied 9 months ago.

Hi there

What happens when you try to send now?

Ask Your Own Computer Question
Customer: replied 9 months ago.
Still no dial/ring tone
Expert:  Richard replied 9 months ago.

I am sorry to hear that

Can you please call TalkTalk on

0345(###) ###-####/p>

And have a line check run on your line. Let me know the results please

Ask Your Own Computer Question
Customer: replied 9 months ago.
I'll phone them on a mobile. It will take a few minutes. Presume you will stay on this line?
Expert:  Richard replied 9 months ago.

Yes I will.

Ask Your Own Computer Question