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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 59648
Experience:  Over 15 years of consulting to the IT industry
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I do not have a computer problem, but a landline one, It is

Customer Question

Hello Pearl,
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: I do not have a computer problem, but a landline one
JA: What's the brand/model of your phone system?
Customer: It is a BT graphite
JA: How long has this been going on with your phone system? What have you tried so far?
Customer: I chatted to one of your colleadues two days ago and he did a number of diagnostics without success. We arranged for an engineer to call me between 1600 and 1800 yesterday, after I had told him I would not be available after that. However there was no call then, but I did receive that I had missed a call at approx 1830. So I wonder whether we can rearrange it.
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: No thank you
Submitted: 3 months ago.
Category: Computer
Richard
Expert:  Richard replied 3 months ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to your BT Hub.

Wait 5 minutes, connect the power and tell me if you can then make a call.

Let me know the results please.

Thank you

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Customer: replied 3 months ago.
Done - still no ability to send
Customer: replied 3 months ago.
No thank you. I am a customer of talktalk and this is your responsibility
Expert:  Richard replied 3 months ago.

Hi there

What happens when you try to send now?

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Customer: replied 3 months ago.
Still no dial/ring tone
Expert:  Richard replied 3 months ago.

I am sorry to hear that

Can you please call TalkTalk on

0345(###) ###-####/p>

And have a line check run on your line. Let me know the results please

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Customer: replied 3 months ago.
I'll phone them on a mobile. It will take a few minutes. Presume you will stay on this line?
Expert:  Richard replied 3 months ago.

Yes I will.

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