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Rafi, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 505
Experience:  IT Manager
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Rafi is online now

I have purchasedKaspersky internet security and tried to

This answer was rated:

I have purchasedKaspersky internet security and tried to download, I have been asked for my password ***** unfortunately I have forgotten it! So far I have downloaded BUT Instalation failed!
JA: What exactly are you having trouble accessing?
Customer: The password ***** for installation
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Mac os x el capitan
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: No

Hello this is Rafi, IT Specialist with 10+ years of experience. I am currently reviewing your question. Please note that Secure Remote Assistance are auto-generated and communication through chat is fine with me.

Have you ever been able to install applications in the past?

Rafi and 2 other Computer Specialists are ready to help you
Customer: replied 6 days ago.

Lets remote in and take a look. Please do the following below:

1. Visit, download and install the application.
2. After you have launched the application, send me over the User ID and Passcode.
I will need this information for the remote session

Customer: replied 6 days ago.
Am l still connected
Customer: replied 6 days ago.
Not known

Still here. Is there a number I can give you a call

Customer: replied 6 days ago.


Calls are not going through. Can you join this link:

Customer: replied 6 days ago.
Please try number again
Customer: replied 6 days ago.

+44********** from abroad