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VanHilton M
VanHilton M,
Category: Computer
Satisfied Customers: 4026
Experience:  Computer Technician/ Sales Clerk at Roniel Jayectin
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I've had my administrator put back my original email account

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I've had my administrator put back my original email account as he blocked it and gave me a new one with new password ***** and if you're available I will fire that computer up and give access
JA: Are you logged into your email account on any other devices?
Customer: Yes
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Both computers use the same Office 365 with passwords
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
VanHilton M

 

Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.

 

I will be assisting you to fix the issue you are having.

 

May I know what troubleshooting have you done?

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Customer: replied 5 months ago.
Rahul sent me a link so that he could access the computer but due to my email being blocked we couldn't do it yesterday. Are you OK to go ahead with this as I will start up the other computer

Which version of Windows is installed on your computer? (Windows 10, 8 ,7)

VanHilton M and 4 other Computer Specialists are ready to help you
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Customer: replied 5 months ago.
As I said the problem is on another computer, not this one.

Okay, I can go ahead and remotely connect to your computer to resolve this issue.
Please click this link and follow the instructions provided so I can connect:

http://www.justanswer.com/remotedesktop/join.aspx?Session=18a0e710-19fc-485f-a471-18a2b51f7440

Then click the I Agree button near the bottom of the web page to download the remote assistance program.
Select Run if prompted and if not prompted then double click the Elsinore file in your downloads folder to start
the remote assistance session

then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

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Customer: replied 5 months ago.
Can you send the link to [email protected] as I'm having problems

 

Which version of Windows is installed on your computer? (Windows 10, 8 ,7)

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Customer: replied 5 months ago.
Windows 10

Okay, I will send the link.

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Customer: replied 5 months ago.
You should now be connected

already connected.

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Customer: replied 5 months ago.
Are you still there

Let me know if I can be of further assistance. Thank You.

 

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Customer: replied 5 months ago.
The computer you were looking at stopped working and I was waiting for you to complete your analysis of Endpoint security

Okay, let's try again tomorrow same time.

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Customer: replied 5 months ago.
I can't wait that long as there is a set deadline of tonight. I need to resolve it urgently
Customer: replied 5 months ago.
Can you respond please?

okay, install again the Elsinore.

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Customer: replied 5 months ago.
starting the computer again

its lag again

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can we uninstall you're your anti virus?

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Customer: replied 5 months ago.
Yes

restart your computer, please.

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Customer: replied 5 months ago.
starting now
Customer: replied 5 months ago.
Should be ready to go

 

okay, install again the Elsinore.

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Customer: replied 5 months ago.
Done

connected.

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Customer: replied 5 months ago.
Byfence deleted

your computer is secure now, lets just finished the update.

 

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Customer: replied 5 months ago.
Update completed, restarting computer

Great!

 

 

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Customer: replied 5 months ago.
Whats next

follow the instructions

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Customer: replied 5 months ago.
windows has opened etc. and the scan is running

Did you click the link?

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Customer: replied 5 months ago.
Sorry what link?

the one i gave you lately

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Customer: replied 5 months ago.
To allow access to the computer

Yes

 

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Customer: replied 5 months ago.
I'll do it now

Okay

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Customer: replied 5 months ago.
Could you resend it please
Customer: replied 5 months ago.
Found it

wait i will make a new one give me a minutes

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Customer: replied 5 months ago.
No need to all on there

oKay

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