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Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.
I will be assisting you to fix the issue you are having.
May I know what troubleshooting have you done?
Which version of Windows is installed on your computer? (Windows 10, 8 ,7)
Okay, I can go ahead and remotely connect to your computer to resolve this issue. Please click this link and follow the instructions provided so I can connect:
Then click the I Agree button near the bottom of the web page to download the remote assistance program. Select Run if prompted and if not prompted then double click the Elsinore file in your downloads folder to startthe remote assistance session
then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Okay, I will send the link.
Let me know if I can be of further assistance. Thank You.
Okay, let's try again tomorrow same time.
okay, install again the Elsinore.
its lag again
can we uninstall you're your anti virus?
restart your computer, please.
your computer is secure now, lets just finished the update.
follow the instructions
Did you click the link?
the one i gave you lately
wait i will make a new one give me a minutes