How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.
Ask VanHilton M Your Own Question
VanHilton M
VanHilton M,
Category: Computer
Satisfied Customers: 2406
Experience:  Computer Technician/ Sales Clerk at Roniel Jayectin
104802751
Type Your Computer Question Here...
VanHilton M is online now

I've had my administrator put back my original email account

This answer was rated:
★ ★ ★ ★ ★

I've had my administrator put back my original email account as he blocked it and gave me a new one with new password ***** and if you're available I will fire that computer up and give access
JA: Are you logged into your email account on any other devices?
Customer: Yes
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Both computers use the same Office 365 with passwords
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
VanHilton M

 

Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.

 

I will be assisting you to fix the issue you are having.

 

May I know what troubleshooting have you done?

Ask Your Own Computer Question
Customer: replied 1 month ago.
Rahul sent me a link so that he could access the computer but due to my email being blocked we couldn't do it yesterday. Are you OK to go ahead with this as I will start up the other computer

Which version of Windows is installed on your computer? (Windows 10, 8 ,7)

VanHilton M and 7 other Computer Specialists are ready to help you
Ask your own question now
Customer: replied 1 month ago.
As I said the problem is on another computer, not this one.

Okay, I can go ahead and remotely connect to your computer to resolve this issue.
Please click this link and follow the instructions provided so I can connect:

http://www.justanswer.com/remotedesktop/join.aspx?Session=18a0e710-19fc-485f-a471-18a2b51f7440

Then click the I Agree button near the bottom of the web page to download the remote assistance program.
Select Run if prompted and if not prompted then double click the Elsinore file in your downloads folder to start
the remote assistance session

then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Computer Question
Customer: replied 1 month ago.
Can you send the link to [email protected] as I'm having problems

 

Which version of Windows is installed on your computer? (Windows 10, 8 ,7)

Ask Your Own Computer Question
Customer: replied 1 month ago.
Windows 10

Okay, I will send the link.

Ask Your Own Computer Question
Customer: replied 1 month ago.
You should now be connected

already connected.

Ask Your Own Computer Question
Customer: replied 1 month ago.
Are you still there

Let me know if I can be of further assistance. Thank You.

 

Ask Your Own Computer Question
Customer: replied 1 month ago.
The computer you were looking at stopped working and I was waiting for you to complete your analysis of Endpoint security

Okay, let's try again tomorrow same time.

Ask Your Own Computer Question
Customer: replied 1 month ago.
I can't wait that long as there is a set deadline of tonight. I need to resolve it urgently
Customer: replied 1 month ago.
Can you respond please?

okay, install again the Elsinore.

Ask Your Own Computer Question
Customer: replied 1 month ago.
starting the computer again

its lag again

Ask Your Own Computer Question

can we uninstall you're your anti virus?

Ask Your Own Computer Question
Customer: replied 1 month ago.
Yes

restart your computer, please.

Ask Your Own Computer Question
Customer: replied 1 month ago.
starting now
Customer: replied 1 month ago.
Should be ready to go

 

okay, install again the Elsinore.

Ask Your Own Computer Question
Customer: replied 1 month ago.
Done

connected.

Ask Your Own Computer Question
Customer: replied 1 month ago.
Byfence deleted

your computer is secure now, lets just finished the update.

 

Ask Your Own Computer Question
Customer: replied 1 month ago.
Update completed, restarting computer

Great!

 

 

Ask Your Own Computer Question
Customer: replied 1 month ago.
Whats next

follow the instructions

Ask Your Own Computer Question
Customer: replied 1 month ago.
windows has opened etc. and the scan is running

Did you click the link?

Ask Your Own Computer Question
Customer: replied 1 month ago.
Sorry what link?

the one i gave you lately

Ask Your Own Computer Question
Customer: replied 1 month ago.
To allow access to the computer

Yes

 

Ask Your Own Computer Question
Customer: replied 1 month ago.
I'll do it now

Okay

Ask Your Own Computer Question
Customer: replied 1 month ago.
Could you resend it please
Customer: replied 1 month ago.
Found it

wait i will make a new one give me a minutes

Ask Your Own Computer Question
Customer: replied 1 month ago.
No need to all on there

oKay

Ask Your Own Computer Question