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Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 7253
Experience:  B.Sc. Computer Science with Honors
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Michelle is online now

Ah. Its my iPhone. can you help?? I'm not sure. Its been

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Ah. Its my iPhone. can you help??
JA: What Operating System (OS) are you running on your iPhone?
Customer: I'm not sure. Its been diabled. It wont connect to my computer to sink to itunes
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: I don't think so

Hi my name is Michelle and I will be the expert working with you today to help and resolve the problem you have posted.

You are at services.
I am sorry to hear that you are having such trouble. I will try my best to help you out.

Are you getting any message about apple id being disabled?

Michelle and 11 other Computer Specialists are ready to help you
Customer: replied 5 months ago.
No. There isn't a sim in it at the moment.
When I put sim in I receive messages but can't see them as the disabled thing is still there

are you chatting with me from a windows pc or mac?

Customer: replied 5 months ago.

Click here to start the remote session........
In the page that opens you will see just answer remote desktop..scroll down the page and click on i agree
It will download a file Elsinore screen connect exe at bottom of screen
Once its downloaded, open\run the file can double click on it to run it
Once it starts to run it will ask do you want to allow the file to make changes...say yes to it


michelleclive: hi
michelleclive: michelle this side
Guest: hello
michelleclive: i am now connected
Guest: cool
Guest: my iphone is plugged in
michelleclive: do you use any other apple device in addition to iphone
Guest: not registering though
Guest: my partner has iphone. thats it though
michelleclive: ok
michelleclive: please sig in
michelleclive: please wait\
michelleclive: working on my end for your issue
michelleclive: will take me 2 mins here
Guest: okay
michelleclive: eneter your password
michelleclive: what model of iphone you have?
Guest: 6
michelleclive: please switch off the iphone
michelleclive: let me know once done
Guest: off
michelleclive: disconnect iphone cable from computer
Guest: done
michelleclive: hold down the Home button and plug in the usb power cable to the iphone.
Guest: done
michelleclive: thanks
michelleclive: please wait
Guest: okay
michelleclive: your apple id locked. we need to first try to reset the password
michelleclive: eneter your appled id email
Guest: I can set it up with a new email address if that helps
michelleclive: that would not help as your iphone is registered under this apple id
Guest: ahh.
michelleclive: so first of all let me know was your data on iphone backed up
Guest: By icloud
Guest: i think
michelleclive: well the icloud account would be connected to this same apple id so even that cant be accessed at the moment
michelleclive: so here are the possibilities we have
michelleclive: we can only reset the iphone. which deletes all of your data and settings
Guest: thats okay. I thought it might come to that
michelleclive: let me give you the steps to reset the iphone
Guest: okay
michelleclive: Press and hold the Side (or Top) button until the power off slider appears. Drag the slider to turn off your device. Connect your device to your computer while holding the Home button. Keep holding the Home button until you see the recovery-mode screen.
Guest: iphone still diabled sign still there
Guest: says connect to itunes
michelleclive: do you have any option to tap on like ok yes or no
Guest: no
michelleclive: problem is that the iphone is not getting registered in windows
michelleclive: i am trying to run a windows update..maybe that installs the driver
michelleclive: windows update too did not update the drive
michelleclive: give me a minute
Guest: okay
michelleclive: i have checked my resources and the only option here left with us would be to get the iphone disable lock removed manually
michelleclive: this can be done via apple store
michelleclive: you will have to take the phone in at the nearest apple store to get the iphone and apple id reset
Guest: okay. thanks for your help
michelleclive: also get the security questions removed
Guest: okay
Guest: thank you