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Hi my name is Michelle and I will be the expert working with you today to help and resolve the problem you have posted.
You are at www.justanswer.com services.I am sorry to hear that you are having such trouble. I will try my best to help you out.
Are you getting any message about apple id being disabled?
are you chatting with me from a windows pc or mac?
Click here to start the remote session........http://www.justanswer.com/remotedesktop/join.aspx?Session=2606dbe7-8b84-4256-aa7d-c656b10bcd07In the page that opens you will see just answer remote desktop..scroll down the page and click on i agreeIt will download a file Elsinore screen connect exe at bottom of screenOnce its downloaded, open\run the file ..you can double click on it to run itOnce it starts to run it will ask do you want to allow the file to make changes...say yes to it
michelleclive: himichelleclive: michelle this sideGuest: hellomichelleclive: i am now connectedGuest: coolGuest: my iphone is plugged inmichelleclive: do you use any other apple device in addition to iphoneGuest: not registering thoughGuest: my partner has iphone. thats it thoughmichelleclive: okmichelleclive: please sig inmichelleclive: please wait\michelleclive: working on my end for your issuemichelleclive: will take me 2 mins hereGuest: okaymichelleclive: eneter your passwordmichelleclive: what model of iphone you have?Guest: 6michelleclive: please switch off the iphonemichelleclive: let me know once doneGuest: offmichelleclive: disconnect iphone cable from computerGuest: donemichelleclive: hold down the Home button and plug in the usb power cable to the iphone.Guest: donemichelleclive: thanksmichelleclive: please waitGuest: okaymichelleclive: your apple id locked. we need to first try to reset the passwordmichelleclive: eneter your appled id emailGuest: I can set it up with a new email address if that helpsmichelleclive: that would not help as your iphone is registered under this apple idGuest: ahh.michelleclive: so first of all let me know was your data on iphone backed upGuest: By icloudGuest: i thinkmichelleclive: well the icloud account would be connected to this same apple id so even that cant be accessed at the momentmichelleclive: so here are the possibilities we havemichelleclive: we can only reset the iphone. which deletes all of your data and settingsGuest: thats okay. I thought it might come to thatmichelleclive: let me give you the steps to reset the iphoneGuest: okaymichelleclive: Press and hold the Side (or Top) button until the power off slider appears. Drag the slider to turn off your device. Connect your device to your computer while holding the Home button. Keep holding the Home button until you see the recovery-mode screen.Guest: iphone still diabled sign still thereGuest: says connect to itunesmichelleclive: do you have any option to tap on like ok yes or noGuest: nomichelleclive: problem is that the iphone is not getting registered in windowsmichelleclive: i am trying to run a windows update..maybe that installs the drivermichelleclive: windows update too did not update the drivemichelleclive: give me a minuteGuest: okaymichelleclive: i have checked my resources and the only option here left with us would be to get the iphone disable lock removed manuallymichelleclive: this can be done via apple storemichelleclive: you will have to take the phone in at the nearest apple store to get the iphone and apple id resetGuest: okay. thanks for your helpmichelleclive: also get the security questions removedGuest: okayGuest: thank you