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Ameen Khan
Ameen Khan,
Category: Computer
Satisfied Customers: 6621
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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I purchased a key pad for my iPad at 1 week ago

Customer Question

I purchased a key pad for my iPad at ***** ***** 1 week ago unfortunately it is only working intermittently. I am seeking advice and there is a 40 minute wait for a phone contact
JA: What Operating System (OS) are you running on your iPad?
Customer: apple
JA: How long has this been going on with your iPad? What have you tried so far?
Customer: The fault occurs intermittently. I have contacted Apple for advice but they wereunabeto hep with thiroble
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: No thank-yu
Submitted: 11 days ago.
Category: Computer
Expert:  Ameen Khan replied 11 days ago.

Hi! My name is Ameen and I'll be assisting you. Secure Remote Assistance is NOT REQUIRED (But Helpful)

I am sorry you are having this concern, I will do my best to help you today.

 

To answer your question ->

That means that keypad is malfunctioning and has a connection issue. I would suggest getting a replacement for this unit

 

 

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Let me know if you have any follow up questions. I am here to help you.

Customer: replied 11 days ago.
Who do I return this item to?
Expert:  Ameen Khan replied 11 days ago.

Fro the store you bought it from

Customer: replied 11 days ago.
I do not think that I should be paying to correct a faulty item and i need an address to which i cN RETURN IT
Expert:  Ameen Khan replied 11 days ago.

Yes

Customer: replied 11 days ago.
WHAT DO YOU MEAN BY SAYING YES
Customer: replied 11 days ago.
Please reply
Expert:  Ameen Khan replied 11 days ago.

Yes for returning it to the store you bought it from cause the keypad is defective

Customer: replied 11 days ago.
I have a already stated that I do not intend to pay for further help as you have advised me To return this faulty product it has changed from on screen alphabet to key pad three ties as i have been typing my message
Expert:  Ameen Khan replied 11 days ago.

You don't need to, you just have to get a replacement

Customer: replied 11 days ago.
I am not paying to repair a faulty item which is new. I have spent hours trying to resolve this issue and I find the technology provide inadequate and complicated
Customer: replied 11 days ago.
All I want is a returns address
Expert:  Ameen Khan replied 11 days ago.

I would not know which store you bought it from

Customer: replied 11 days ago.
How do I do that
Expert:  Ameen Khan replied 11 days ago.

You just physically take it back to them