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Thank you for your question. My name is Richard and I look forward to assisting you.I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please use my link below to reset the passwordhttps://www.amazon.com/ap/forgotpassword?openid.assoc_handle=anywhere_us&pageId=anywhere_us&mn=0Once the password is reset, try to sign into the account.Please let me know exactly what happensThank you