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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please call TalkTalk on 0800 049 7827
In order to get this information.
let me know how you go please
I understand but call them on the number I gave (0800 049 7827) so you can get this please.
Tell them you do not have it.