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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please tell me for which service this account is for?
Can you please call the phone number linked to the account and see if someone answers it.
If so, please as then for the code and use this to reset the password.
Let me know how you go please