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Rafi
Rafi, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 676
Experience:  IT Manager
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I need help with my laptop as got no switch power on but got

Customer Question

I need help with my laptop as got no switch power on but got 2 white light on and trying to switch power back up .... I took to the shop they can’t do nothing
JA: What Operating System (OS) are you running on your laptop?
Customer: Lenovo’s G710
JA: Does your G710 make any noise when rebooted? Are any of the LED lights on?
Customer: I am deaf not able hear that but still got light on
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: all I want to sort my laptop out Cos still light on but no power on
Submitted: 8 days ago.
Category: Computer
Expert:  Rafi replied 8 days ago.

Hi, I am Rafi IT Specialist with 10+ years of experience and welcome to JustAnswer, thank you for utilizing this service. I will be assisting you to fix the issue you are having. May I know what troubleshooting have you done?

Customer: replied 8 days ago.
Still no power on but got light on
Expert:  Rafi replied 8 days ago.

Is the computer hot to touch? What about the power cord? What color is the light?

Customer: replied 8 days ago.
White
Customer: replied 8 days ago.
White light
Expert:  Rafi replied 8 days ago.

Are you able to remove the battery?

Customer: replied 8 days ago.
Done that
Customer: replied 8 days ago.
Frustrating for me cos I am deaf and need to sort out my laptop
Expert:  Rafi replied 8 days ago.

Sorry to hear. I think your logic board is bad. The two white light means its a hardware issue that needs to be repaired.

Customer: replied 8 days ago.
I did took it in Novateach and too diffuiclt I paid for nothing
Customer: replied 8 days ago.
Try to find other way to repair my laptop
Expert:  Rafi replied 8 days ago.

This would require a part replacement. We won't be able to do this over a chat and would require a tech in person.

Customer: replied 8 days ago.
Lenovo G710
Customer: replied 8 days ago.
Where will I take to ???
Expert:  Rafi replied 8 days ago.

Do you have a Best Buy?

Customer: replied 8 days ago.
Where from ......google or ?
Expert:  Rafi replied 8 days ago.

Search on Google Maps for your nearest one.

Customer: replied 8 days ago.
Ok hold on
Expert:  Rafi replied 8 days ago.

Ok

Customer: replied 8 days ago.
Got it so I take it in there and ask for help
Customer: replied 8 days ago.
Will they help to repair ?
Expert:  Rafi replied 8 days ago.

Yes. They have on site repair techs.

Customer: replied 8 days ago.
Right ok I will go there twm hopefully they can help me
Customer: replied 8 days ago.
Will they do repair ?
Expert:  Rafi replied 8 days ago.

They will, but you might have to drop it off so they can order the part.

Customer: replied 8 days ago.
Ok thank you
Expert:  Rafi replied 8 days ago.

Anytime.