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Ricky- Expert Tech
Ricky- Expert Tech, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 3164
Experience:  5+ Years in IT Support
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I am unable to log in with my Password, Passwords Plus, Dell

Customer Question

I am unable to log in with my Password
JA: What exactly are you having trouble accessing?
Customer: Passwords Plus
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Dell Windows7
JA: How long has this been going on with your computer? What have you tried so far?
Customer: My first attempt ordered 20/11/2018
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No
Submitted: 15 days ago.
Category: Computer
Expert:  Ricky- Expert Tech replied 15 days ago.

Hi, my name is Ricky and I will do my best to help you today. Your Master Password is known by no one except for you. So if you forgot it, unfortunately you cannot retrieve any of the information you have entered into the app. In order to start using Passwords Plus again, you will need to start again from scratch. You will need to set up a new Master Password.

Customer: replied 15 days ago.
No thanks I will try to find how to set up passwords plus
Expert:  Ricky- Expert Tech replied 15 days ago.

Okay, thank you.