How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Rafi Your Own Question
Rafi, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 703
Experience:  IT Manager
Type Your Computer Question Here...
Rafi is online now

It’s my New TV - it does not recognise my password

This answer was rated:

It’s my New TV - it does not recognise my password
Assistant: What's the brand and model number of your TV? How old is it?
Customer: Sony 06/2014
Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Everything works and I can see everything but it rejects my PW
Assistant: How long has this been an issue? What happened right before this?
Customer: nothing happened - I noticed this a month ago trying to set up a second tv in my house in this tv for a guest and now we have rented in Oxford I have the same tv here and although our internet signal is excellent it still does not work
Assistant: Anything else you want the TV Expert to know before I connect you?
Customer: no

Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is Rafi. I am happy to be assisting you today. Please note Secure Remote Assistance are auto-generated and communication through chat is fine with me. I am sorry to hear that you are having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly. May I know what troubleshooting have you done?

Rafi and 8 other Computer Specialists are ready to help you
Customer: replied 15 days ago.
Calling you
Customer: replied 15 days ago.

Please join this link:

Customer: replied 15 days ago.
I have just tried in vain to use my Apple password- it is still now working
Customer: replied 15 days ago.
It is still NOT working-
Customer: replied 15 days ago.
So frustrating

Just need to reset your password: Follow the steps listed here :

Customer: replied 15 days ago.
I am waiting patiently!
Customer: replied 15 days ago.
I am sorry to report that changing the pw has not solved the problem
Customer: replied 15 days ago.
I am very grateful
Customer: replied 15 days ago.
It would be super to be able to watch Apple TV in my new home as I am fed up with Netflix ! ��

Here is the number: 866-579-7172