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Rafi, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 675
Experience:  IT Manager
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I mistakenly tried to download publisher onto my mac. When I

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I mistakenly tried to download publisher onto my mac. When I realised I couldn't I was helped to get a refund. However, now my 2016 office is no longer activated and I cannot install and activate without an activation code. What do I do?
JA: When did you last change your password ***** Apple ID?
Customer: I can't remember
JA: Did you try resetting through Apple's online account reset tool?
Customer: No I didn't know about it. How do I do this?
JA: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?
Customer: No thanks - please connect me
Customer: replied 4 days ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 4 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.

Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is Rafi. I am happy to be assisting you today. Please note Secure Remote Assistance are auto-generated and communication through chat is fine with me. I am sorry to hear that you are having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly

Customer: replied 4 days ago.
Yes, please fix it for me!

Just to confirm your trying to get your Office license key back?

Rafi and 10 other Computer Specialists are ready to help you

- If you don't have Google Chrome installed, please visit this site and download/install:

- If you already have Google Chrome, please visit this site and download/install the remote application:

- I will need your access code to remote in.



After reviewing your question again I don't think remote support will help us here. I am going to cancel the service so you don't get billed.

Customer: replied 4 days ago.
so if remote assistance won't help how do I get a re activation code?

We would need to get in touch with the service you have purchased the code from. Is this possible?

Customer: replied 4 days ago.
this was bought online direct from Microsoft

You would need to call them directly and have them resend it to your email

Customer: replied 4 days ago.
OK tried to do that. but got referred to you. will try again over and out

Please give them a call. Because honestly I will not be able to provide you with this serial number