Ask a Computer Question, Get an Answer ASAP!
Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is Rafi. I am happy to be assisting you today. Please note Secure Remote Assistance are auto-generated and communication through chat is fine with me. I am sorry to hear that you are having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly
Just to confirm your trying to get your Office license key back?
- If you don't have Google Chrome installed, please visit this site and download/install: https://www.google.com/chrome/
- If you already have Google Chrome, please visit this site and download/install the remote application: https://remotedesktop.google.com/support/
- I will need your access code to remote in.
After reviewing your question again I don't think remote support will help us here. I am going to cancel the service so you don't get billed.
We would need to get in touch with the service you have purchased the code from. Is this possible?
You would need to call them directly and have them resend it to your email
Please give them a call. Because honestly I will not be able to provide you with this serial number