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Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is Rafi. I am happy to be assisting you today. Please note Secure Remote Assistance are auto-generated and communication through chat is fine with me. I am sorry to hear that you are having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly. May I know what troubleshooting have you done?
Not really, facebook will clear out sessions that have not been used for certain time or if it has been reported.