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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 46939
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I already have Total AV on my other same HP model Windows

This answer was rated:

Hi,
JA: Hello. How can I help?
Customer: I already have Total AV on my other same HP model Windows 8.1
JA: What HP model do you have?
Customer: How can I install it on this 2nd device please?
JA: The Computer Technician will be able to walk you through that. How long has this been going on with your computer? What have you tried so far?
Customer: I tried a couple of things . Am not an expert. Are we able toconnect so you can see my screen please?
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No thanks

Hi,
I'm sorry about your Total AV issue. I'm glad to assist you today. You can download and install Total AV at the website below:

https://support.totalav.com/en/kb/article/318/uninstall-reinstall-the-totalav-app

; (scroll down near the bottom there.)

- If needed, you can use the Login option at the website below and download / install Total AV there:

https://www.totalav.com
Please let me know if there is still issue. Please reply at the box below, then click on the Send button below. Thank you,

Customer: replied 9 days ago.
Hi, I have alreadt paid for total AV on my other HP laptop. This is the same model and am using Windows *.1. Can you please install it on my 2nd Device? Thanks.

Thank you. Yes, on your other laptop, you can go to the website below, then download and install Total AV there:

https://support.totalav.com/en/kb/article/318/uninstall-reinstall-the-totalav-app

; (scroll down near the bottom there.)

- If needed, you can use the Login option at the website below and download / install Total AV there:

https://www.totalav.com
Please let me know if there is still issue. Please reply at the box below, then click on the Send button below. Thank you,

Customer: replied 9 days ago.
All I need is for Total AV on this device please. How can I do it please?

I've provided the solution in my response above. Do you see it? Please reply at the box below. Thank you.

Viet - Computer Tech and 8 other Computer Specialists are ready to help you
Customer: replied 9 days ago.
I see it and will try. Thanks.

Thank you. On your problematic laptop computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/y4km748k
Then open / run / install the item called Elsinore.ScreenConnect.Client when prompted at the bottom.
Please reply at the box below. Thank you,

Customer: replied 9 days ago.
Can we connect please

On your problematic laptop, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/y4km748k
Then open / run / install the item called Elsinore.ScreenConnect.Client when it shows at the bottom.
Please reply at the box below. Thank you,

Customer: replied 9 days ago.
I can't get it to run

Connected, working on issue. Thank you.

I have resolved the TotalAV issue via remote support. (TotalAV license with @live.co.uk email account.) If you need help with anything else, please come back anytime. Thank you very much.