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Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.
I will be assisting you to fix the issue you are having.
May I know what troubleshooting have you done?
Delete MP Drivers, then reinstall MP Drivers from the Setup CD-ROM or our website.
For how to delete MP Drivers, see Deleting the Unnecessary MP Drivers.
okay, thank you. Click on the blue link below and allow the remote session to download and run please> then install TeamViewer, then reply here with the 9 digit access code and password ***** the 9 digit access code and password ***** It is located next to "YOUR ID" in the teamviewer box, under the Remote heading. http://download.teamviewer.com/download/version_12x/TeamViewer.dmg
okay, thank you. Give me a moment to connect with you please.
once the teamviewer is connected you will need to follow the steps on the pop up box that says go to System Preferences to allow the connection. Click on Allow, then click the lock icon at bottom left of the System preferences box then place a check beside Teamviewer please.
that should work,
go to Security & Privacy > Screen Recording > TeamViewer
yes, I am on with you now.
Make sure that your scanner or printer and the computer are connected correctly.
Your scanner or printer may be damaged.
Restart the computer, then reconnect your scanner. If the same error message still appears, contact the service center