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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble with your phone. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the BT Box (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the BT Box, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Perfect, any issues let me know