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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 59571
Experience:  Over 15 years of consulting to the IT industry
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PASSWORD IS INCORRECT. PASSWORD IS INCORRECT. USES 90 WHEN

This answer was rated:

PASSWORD ***** *****
JA: What exactly are you having trouble accessing?
Customer: PASSWORD ***** ***** USES 90 WHEN IT SHOULD BE 91
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: IT IS AN HP ...WHERE IS MODEL nO? tALK TALK
JA: How long has this been going on with your computer? What have you tried so far?
Customer: I SWITCHED FROM OLD HP LAPTOP TO THIS 2 YR OLD ONE. I HAVE TRIED TO ENTER G MAIL TO SEND & RECEIVE MESSAGES.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: AT MY AGE 91 AM HAVING PROBLEMS. HATE TO STOP USING THIS LAPTOP THO'

Thank you for your question. My name is Richard and I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://accounts.google.com/signin/recovery
Once the password is reset, try to sign into the account.
Please let me know exactly what happens
Thank you

Richard and 5 other Computer Specialists are ready to help you
Customer: replied 2 months ago.
NO, MY LOVELY GRANDSON WAS JUST HERE AND HELPED ME AGAIN