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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
It is likely an issue with the payment details, please call a customer representative on
(0)344 800 2400 To have this corrected.
Let me know how you go please
You can choose on the phone the option to speak to a customer representative, can you please choose this.
You will hear it on the phone when listening to the options.
You seem to be using the option for account issues.
Can you instead then please use the procedure on my link below
To update the payment method
Let me know how you go
You are welcome Robert.