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I’m so sorry to hear about your issue. I know that can be frustrating. Hopefully, we can get this resolved quickly.Pages mail merge feature can be tricky - but I don't think you will have a problem with it. Please start off by following along with the article below. Many of my customers consider it the go to article to merge with Pages!https://www.macworld.com/article/2864355/how-to-create-mail-merge-documents-with-pages-and-numbers.html
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Thank you,Robert_IT(Your friendly expert)