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Hi! My name is Ameen and I'll be assisting you. Secure Remote Assistance is NOT REQUIRED (But Helpful)
I am sorry you are having this concern, I will do my best to help you today.
To answer your question ->
Follow the steps from this link below to allow this through the firewall
Let me know if you have any follow up questions. I am here to help you.
That is hosted on Azure, you would have to talk to Microsoft to white list them
Whitelisting is to allow the IP address to pass through the servers, you can Chat with Microsoft - https://support.microsoft.com/en-us/contactus/?ln=en-us. They can help you with whitelisting