How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask K Dismas Your Own Question
K Dismas
K Dismas,
Category: Computer
Satisfied Customers: 1196
Experience:  CEO at Michel Jean Lahoylahoy Rodulfa
104540271
Type Your Computer Question Here...
K Dismas is online now

My TV is reading there is a technical fault with this

Customer Question

My TV is reading there is a technical fault with this channel.
JA: What's the brand and model number of your TV? How old is it?
Customer: Samsung 7 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes But there is no picture
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No
Submitted: 14 days ago.
Category: Computer
Expert:  K Dismas replied 14 days ago.

Hello my name is Kent from JustAnswer,

I am really sorry for the trouble you are facing in right now

But I'm here and happy to assist you today.


Try another TV channel. If only one channel is affected, the problem is likely to be with the particular broadcaster. Wait for a few minutes and then try the channel again.

If the fault is appearing on all channels, try restarting your Sky Q box.

Restart your Sky Q box

  1. Press standby on your Sky Q remote, then switch off or unplug your box at the mains.
  2. Check there are no lights on the front panel of your Sky Q box and all cables are securely connected.
  3. Plug in and switch your Sky Q box back on at the mains.
  4. Wait for the on-screen instructions to disappear then press Home on your Sky Q remote.

Some features may take up to 5 minutes to return.