How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask VanHilton M Your Own Question
VanHilton M
VanHilton M,
Category: Computer
Satisfied Customers: 5566
Experience:  Computer Technician/ Sales Clerk at Roniel Jayectin
Type Your Computer Question Here...
VanHilton M is online now

Forgotten iPad mini passcode and don't have a computer, A

Customer Question

Forgotten iPad mini passcode and don't have a computer
JA: When did you last change your password ***** Apple ID?
Customer: A few months ago
JA: Did you try resetting through Apple's online account reset tool?
Customer: I can't get into the iPad without a passcode
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: The iPad belonged to my husband who passed away just over a year ago
Submitted: 5 months ago.
Category: Computer
Expert:  VanHilton M replied 5 months ago.

Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.

I will be assisting you to fix the issue you are having.

May I know what troubleshooting have you done?

Expert:  VanHilton M replied 5 months ago.

Remove your passcode

If you backed up your device, you can restore your data and settings after restoring your device. If you never backed up your device before you forgot your passcode, you won't be able to save the data on your device.

  1. You need a computer to follow these steps. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
  2. Make sure that your device isn't connected to your computer, then choose your device below and follow the steps:

For more information click this link