How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Rafi Your Own Question
Rafi, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 8804
Experience:  IT Manager
Type Your Computer Question Here...
Rafi is online now

I need your help, it's abiout instagram can you help I cant

Customer Question

Hi I need your help
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: it's abiout instagram can you help I cant log in
JA: When did you last update Instagram?
Customer: i am logged in but i cannot access my secondary account I have two accounts on one email
JA: Anything else you want the Software Expert to know before I connect you?
Customer: No thanks
Submitted: 8 months ago.
Category: Computer
Expert:  Rafi replied 8 months ago.

Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is***** am happy to be assisting you today. Please note Secure Remote Assistance are auto-generated and communication through chat is fine with me. I am sorry to hear that you are having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Expert:  Rafi replied 8 months ago.

You would need to submit a Instagram report to get your access back. Please use this link:

Customer: replied 8 months ago.
I am already in my account, i have two accounts linked to one email address
Customer: replied 8 months ago.
I've paid 5£ for this so no I do not want to pay anymore
Expert:  Rafi replied 8 months ago.

please ignore that message its auto generated and won't help us here.