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Rafi
Rafi, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1093
Experience:  IT Manager
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I need your help, it's abiout instagram can you help I cant

Customer Question

Hi I need your help
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: it's abiout instagram can you help I cant log in
JA: When did you last update Instagram?
Customer: i am logged in but i cannot access my secondary account I have two accounts on one email
JA: Anything else you want the Software Expert to know before I connect you?
Customer: No thanks
Submitted: 8 days ago.
Category: Computer
Expert:  Rafi replied 8 days ago.

Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is Rafi. I am happy to be assisting you today. Please note Secure Remote Assistance are auto-generated and communication through chat is fine with me. I am sorry to hear that you are having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Expert:  Rafi replied 8 days ago.

You would need to submit a Instagram report to get your access back. Please use this link: https://help.instagram.com/contact/383679321740945?helpref=page_content

Customer: replied 8 days ago.
I am already in my account, i have two accounts linked to one email address
Customer: replied 8 days ago.
I've paid 5£ for this so no I do not want to pay anymore
Expert:  Rafi replied 8 days ago.

please ignore that message its auto generated and won't help us here.