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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 25767
Experience:  Over 10 years of professional experience.
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Jason Jones is online now

I'm trying to connect my new printer to my laptop, USB l

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i'm trying to connect my new printer to my laptop
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: USB l think
JA: When did you last update the printer driver software?
Customer: Earlier this evening
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no


Welcome to My name is***** and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

May I ask for the brand and model name of your printer?

Thank you,
Jason Jones

Good morning,

I will be online and available for the next eight hours today.

Please, post a message on this page when you are ready to continue.

Thank you,


Customer: replied 7 months ago.
HP Deskjet 2622

Thank you for the update.

In your case, you simply need to reinstall the software for the printer.

You may download the software on this page:

After you download the file, open it and install it. Once that is complete, you will be good to go.

Please, update me once that is complete.

Thank you,


Jason Jones and 3 other Computer Specialists are ready to help you

Hello again friend,

I hope that I am not bothering you today. I'm also hopeful that my answer helped. I always like to ask if any problem surfaced or if any additional help is needed a day or so after my last response. If there is something else that I can help with, please let me know and I will be happy to continue with you.

Thank you for allowing me the privilege to assist you,

Jason Jones

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