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Hello! Welcome to JustAnswer. My name is Suma. I am happy to be assisting you today.I am sorry to hear you are having trouble with your email account. Hopefully, we can get this resolved quickly.May I know whom I am chatting with?
Hi, laurie. I understand that you are facing the issue in login to your email account. If that is correct, I will be glad to help you in fixing the issue.
May I know the email address with which you are having an issue?
May I know if you are still connected with me?
Click on the below link, enter the email address, click on NEXT and click on Try another way then follow the on-screen instructions. While resetting the password, make sure that you use a combination of upper case, lower case letters, numbers, and special characters.
If you are unable to recover it, I suggest you get connected to Google customer service using the below links, they will be able to help you to recover the account from their end.