How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.
Ask Joseph Newman Your Own Question
Joseph Newman
Joseph Newman,
Category: Computer
Satisfied Customers: 246
Experience:  Lead Technician at Maryville City Schools
107060210
Type Your Computer Question Here...
Joseph Newman is online now

Can I speak to someone, Toshiba and assume microsoft, Couple

This answer was rated:
★ ★ ★ ★ ★

can I speak to someone
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Toshiba and assume microsoft
JA: How long has this been going on with your computer? What have you tried so far?
Customer: Couple of hours
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no

Hello. My name is Joseph. How can I help?

Joseph Newman and 5 other Computer Specialists are ready to help you
Ask your own question now
Customer: replied 10 days ago.
Can you help

Sure. What is going on?

Ask Your Own Computer Question
Customer: replied 10 days ago.
I am using aol and on google I get 502 bad gateway

Ok, would you like me to remote in and take a look?

Ask Your Own Computer Question
Customer: replied 10 days ago.
I have used chrome and get into mail but cannot open anf get 504 time out as with also microsoft

Have you tried and clear the cache with Chrome or set it back to default?

Ask Your Own Computer Question
Customer: replied 10 days ago.
I would have zero idea how to do it please understand this hence calls are much easier

I can easily do this for you if you allow me to connect to your computer.

Ask Your Own Computer Question
Customer: replied 10 days ago.
I can get mu mails on phone

Yes, I understand.

Ask Your Own Computer Question

I'm going to send you a Teamviewer link. Please click on it and it will download. After it downloads, run it and it will open a box. Please copy the info on the user id and password and send it to me in this text box.

Ask Your Own Computer Question

https://download.teamviewer.com/download/TeamViewerQS.exe

Ask Your Own Computer Question
Customer: replied 10 days ago.
Joseph, my issue is if you are in my computer etc etc its just what we are told
Customer: replied 10 days ago.
it will not let me connect to this tab

It will download a program. Click on it and run it. Then send me the user id and password.

Ask Your Own Computer Question
Customer: replied 10 days ago.
Cannot securely connect to this page

This might be because the site uses outdated or unsafe TLS security settings. If this keeps happening, try contacting the website’s owner.

Try this:
•Go back to the last page

Ok, open up Edge or internet explorer and try the link there. Something is wrong with your version of Chrome.

Ask Your Own Computer Question
Customer: replied 10 days ago.
have tried edge and re tried chrome, same result

Is your date and time right on the computer?

Ask Your Own Computer Question
Customer: replied 10 days ago.
yes

Goto Internet Options, click on advanced tab and scroll down to security.

 

Verify the following are checked:

Use TLS 1.0

Use TLS 1.1

Use TLS 1.2

 

Uncheck: Use SSL 3.0 !

 

If they are not then check them and click apply. Close the browser and open a new, then try to open the site.

Ask Your Own Computer Question
Customer: replied 10 days ago.
sorry just to complicated for me

Click the window icon and type internet options.

Ask Your Own Computer Question