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Hello. My name is Joseph. Can I assist you with your Amazon Prime question?
Ok, are you using the smart app on the LG tv?
Ok, do the other apps work? I just want to confirm the internet is working on the TV.
Ok, more than likely LG is having an issue with their Amazon app. Is today the first day this has occurred?
Let me check and see if there are any reports of this issue. More times than not the issue resolves itself.
One suggestion is to log out of your Amazon prime account on the TV and log back in. Have you tried that?
No, have you logged out of your Amazon prime account on the TV itself and logged back in?
Have you gone to your Amazon prime account settings on the TV and logged out?
Hit the home button. Click more apps at the bottom, Hover the pointer over the app your having trouble with and click the up arrow. Choose the X symbol, to remove it and then reinstall and try it out.