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Aaron B
Aaron B, Computer Support Specialist
Category: Computer
Satisfied Customers: 1457
Experience:  Thirteen years of experience providing computer support for fortune 500 companies and government.
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My husband and I both have new iPhone 11‘s mine connects as

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My husband and I both have new iPhone 11‘s mine connects as home via our Vodafone sure signal but my husbands won‘t. I think we need him to get 3G but he can only get 4G how do we change it
JA: What version of iTunes are you using to sync your iPhone?
Customer: I‘m not using iTunes just trying to get his phone to work
JA: When did you last reboot?
Customer: We have only had the phones a week and his has never worked at home. We did turn his phone off today for about 7 hrs but still won‘t connect. My phone on mobile data shows Voice and Data 4G, VoLTE Off but his Enable 4G which we switched off but get nothing else
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: Not that i can think of at the moment we just want him to be able to use his phone at home and as it is exactly the same as mine cannot understand what the problem could be

Hello,

My name is***** can go to "Settings" than "Cellular". Compare the settings on the phone that works with settings on the phone that does not work and change accordingly.

The following Apple support article describes some of different options that might be available under "Cellular". Also, there are instructions to enable or disable an option. At the top of that article there is a drop down menu for the version of iOS you are using on the phone.

You have a choice between iOS 12 or 13.

https://support.apple.com/guide/iphone/view-or-change-cellular-settings-iph3dd5f213/ios

Customer: replied 1 day ago.
What does cellular come under

Go to "Setting" then "Celluar". Follow instructions in link below.

https://support.apple.com/guide/iphone/view-or-change-cellular-settings-iph3dd5f213/ios

Customer: replied 1 day ago.
could you please tell me where to find cellular in settings

Go to "Setting" then "Celluar". Follow instructions in link below.

https://support.apple.com/guide/iphone/view-or-change-cellular-settings-iph3dd5f213/ios

Aaron B, Computer Support Specialist
Category: Computer
Satisfied Customers: 1457
Experience: Thirteen years of experience providing computer support for fortune 500 companies and government.
Aaron B and 4 other Computer Specialists are ready to help you

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Customer: replied 1 day ago.
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