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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 59462
Experience:  Over 15 years of consulting to the IT industry
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I have a new iPad, but cannot access email. I had sky email

Customer Question

I have a new iPad, but cannot access email. I had sky email then 5or so years ago changed my provider to virgin, then had yahoo but email address
JA: When did you last change your password ***** Apple ID?
Customer: Was still***@******.***
JA: Did you try resetting through Apple's online account reset tool?
Customer: No
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no
Submitted: 13 days ago.
Category: Computer
Expert:  Richard replied 13 days ago.

Thank you for your question. My name is Richard and I look forward to assisting you.

I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://login.yahoo.com/forgot?
Once the password is reset, try to sign into the account.
Please let me know exactly what happens
Thank you