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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please right click on your desktop and choose Personalize.
There in the window that opens you will see the option to change your background photo.
Please select the one you wish to use there.
Let me know how you go.