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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
These are fake phone calls, they cannot access your account unless you make a money transfer to them.
Please when you receive these phone calls, indicate to them you know they are fake and then hangup and do not transfer any money or allow them access to your computer.
If you would like any additional information, please let me know.