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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
The remote is not programmable sorry, if you wish to use a one for all remote then I would recommend using this one.
Which will allow you to program it for all your devices so you can use it with one remote.
If you need anything else, please let me know.
The remote only works with the TV it is sold with.
You mentioned a new TV, so this is a different one then the remote came with correct?