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Rei Guimmayen
Rei Guimmayen,
Category: Computer
Satisfied Customers: 451
Experience:  IT Supervisor at Fairmont Hotel Makati
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I m trying to connect my panasonic tv to wifi can u help me

Customer Question

hi
JA: Hi. How can I help?
Customer: i m trying to connect my panasonic tv to wifi can u help me how to do it?
JA: Are you able to connect using an ethernet cable?
Customer: i want to connect it wireless i do not need wired connection
JA: Which lights are colored and/or blinking on your router?
Customer: u mean by wifi? its from 3,mobile wifi device with three green light
JA: The Network Technician will be able to walk you through that. Anything else you want the Network Expert to know before I connect you?
Customer: no
Submitted: 15 days ago.
Category: Computer
Customer: replied 15 days ago.
hi
Expert:  Rei Guimmayen replied 15 days ago.

Hi. My name is Rei and I will be assisting you today.

I understand that you want to connect your Panasonic TV to your Wi-Fi.

May I know the model of your Panasonic TV?

Customer: replied 15 days ago.
hi
its is panasonic viera X60
Customer: replied 15 days ago.
no need seucre remote access now
Customer: replied 15 days ago.
are u here ?
Expert:  Rei Guimmayen replied 15 days ago.

Please note: If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me. I can offer you whatever is needed to solve your problem.

 

Can you try this please.

https://www.youtube.com/watch?v=1lY92VtnB0I

Customer: replied 15 days ago.
ok i will try what u suggested now
Expert:  Rei Guimmayen replied 15 days ago.

Perfect.

Customer: replied 15 days ago.
do ineed to buy USB wireless network adapter?
Expert:  Rei Guimmayen replied 15 days ago.

I think your TV does not have a built in Wireless adapter.

Customer: replied 15 days ago.
so in that case i should buy one?
Expert:  Rei Guimmayen replied 15 days ago.

Yes. You need to. How old is your TV?

Customer: replied 15 days ago.
tv i brought in 2015
Customer: replied 15 days ago.
it is panasonic viera X60
Customer: replied 15 days ago.
u here?
Expert:  Rei Guimmayen replied 15 days ago.

Please give me a moment to check.

Customer: replied 15 days ago.
ok
Expert:  Rei Guimmayen replied 15 days ago.

You might want to buy a TV with the built-in Wi-Fi instead of buying a wireless adapter for your Panasonic TV.

As far as I know, your TV is not a smart tv.

Customer: replied 15 days ago.
so u mean to say i need to buy new TV
Expert:  Rei Guimmayen replied 15 days ago.

Yes. That is the best thing to do now. Smart TVs will have built-in Youtube, Netflix, etc.

Customer: replied 15 days ago.
i was using the same TV and wireless connection for last 4 years but at that time i had my dad in UK who did the set up,now he left to india and i moved to new home,so im not able to connect
Customer: replied 15 days ago.
how did it worked all these years?
Expert:  Rei Guimmayen replied 15 days ago.

I am sorry but you might have given me the wrong model then.

Customer: replied 15 days ago.
i will send u model number
Expert:  Rei Guimmayen replied 15 days ago.

Great.

Customer: replied 15 days ago.
TX -p42X60B
Customer: replied 15 days ago.
that is the model number
Expert:  Rei Guimmayen replied 15 days ago.

Is a wired connection available on your TV?

Customer: replied 15 days ago.
yes
Customer: replied 15 days ago.
i see USB port
Customer: replied 15 days ago.
can i connect the usb cable of my wifi to the TV and try?
Expert:  Rei Guimmayen replied 15 days ago.

Any other ports available?

Customer: replied 15 days ago.
let me look
Customer: replied 15 days ago.
HDMI port i can see
Expert:  Rei Guimmayen replied 15 days ago.

Okay. Anything else?

Customer: replied 15 days ago.
HDMI 1 and 2,ethernet cable,USB port
Expert:  Rei Guimmayen replied 15 days ago.

Your TV model might not have the built in Wi-Fi. Can you try to connect your TV via the ethernet port (wired)?

Customer: replied 15 days ago.
u mean to connect wifi via ethernet port
Customer: replied 15 days ago.
how we can connect tv to ethernet port
Expert:  Rei Guimmayen replied 15 days ago.

You need to connect the ethernet cable from your Router to your TV via the ethernet port.

Customer: replied 15 days ago.
my wifi is wireless not wired
Customer: replied 15 days ago.
does it work if i buy a panasocnic wifi adapter
Expert:  Rei Guimmayen replied 15 days ago.

Yes. But you need to make sure that the Wi-Fi adapter will work with your TV model.

Are you planning to buy it online?

Customer: replied 15 days ago.
i can go to currys pc and buy
Customer: replied 15 days ago.
is it necessary i buy wifi adapater from panasonic only or can i buy from asus
Expert:  Rei Guimmayen replied 15 days ago.

Okay. That will be better. You can ask them for the compatibility.

Are you referring to your Asus laptop?

Customer: replied 15 days ago.
no asus wirless adapter is cheap
Expert:  Rei Guimmayen replied 15 days ago.

You need to buy an adapter compatible with your TV. Ask for assistance in the shop.

Customer: replied 15 days ago.
ok i will do
Customer: replied 15 days ago.
i wnat to cancel my trail now
Customer: replied 15 days ago.
do not wnat to get charged after trial period,so please cancel the service
Expert:  Rei Guimmayen replied 15 days ago.

Great! Please update this chat if you need further assistance.

Your 5-star rating to my service will be much appreciated.

Customer: replied 15 days ago.
ok will rate,did u cancel the trial ?
Customer: replied 15 days ago.
i do not wnat to get charged after trial period
Expert:  Rei Guimmayen replied 15 days ago.

You need to contact Customer Service for the cancellation. Here is the link.

http://ww2.justanswer.com/help